CMC - Collect More. Spend Less.

FlexCollect^® Synch: Creating a Coherent Collections Dialogue

FlexCollect Synch delivers efficiency and effectiveness gains, mainly by overcoming the operational barriers erected by siloed organizations and technology platforms, which lead to uncoordinated offers, treatments, and communications. With FlexCollect Synch, clients deploy a single, unified collections dialogue with each customer, allowing them to:

Increase payment yield (reducing charge-offs) by reaching customers that aren't engaging using traditional approaches
Reduce roll rates by capturing payments earlier
Right-size channel spend by targeting dialogue based on debtor preference
Measure effectiveness and optimize more quickly by seeing the performance of all offers, treatments, and communications per debtor
Leverage champion/challenger data across the entire dialogue to more quickly adapt collections strategies as part of a continuous optimization program
Retain valued customers by engaging them in mutually beneficial dialogue rather than inundating customers with offers they won't take using channels they don't use or like

FlexCollect Synch creates a single, unified collections dialogue by leveraging the core components that encompass CMC's unique intellectual property, including the FlexCenter^SM, FlexSite^SM, FlexStation^SM (for Agents), FlexPort^SM and the FlexConnect^SM interface management system.

Full Channel ROI Analysis

Discover the return on investment that your organization would realize from FlexCollect!

Collections Operations Assessment

Managed Service Solutions

FlexCollect Synch's managed service solution delivery model enables clients to:

Eliminate CapEx and reduce OpEx by gaining immediate access to a production system
Implement in days rather than months, maximizing near-term financial impact
Deploy new strategies or services without depending on IT to make changes to underlying systems