Right-sizing Channel Spend
"We've deployed and integrated several new communications channels, but the incremental impact in performance seems to be offset by the increased spend."
Most lenders utilize multiple channels in their collections efforts—but aren't able to dynamically optimize strategies on an individual customer basis. This usually means incremental payment volume is negated by wasted touches—whether letters, IVR messages or agent calls. The way current collections systems and tools are integrated, strategists lack visibility into performance at the individual debtor level and have no way to coordinate strategies across the entire dialogue. CMC's full channel FlexCollect® Synch solution provides strategists with the flexibility and control they need to synchronize the dialogue, as well as the transparency needed to measure performance versus spend across all channels and offers and treatments. By taking a proactive approach, collections organizations can:
- Reduce channel spend by 10% or more
- Maximize agent performance and productivity
- Eliminate wasted letters, IVR, and dialer minutes
To learn more about how you can make more efficient and effective use of your current channel and FTE spend, please register for our complimentary ROI analysis.
