Create a Single Cohesive Dialogue with Each Customer
“Why can’t we know what our customers know about our dialogue with them?”
Whether collections organizations realize it or not, debtors view all their interactions with a lender as a single dialogue and remember all elements of the dialogue—including communications, offers, and treatments. Given the incomplete integrations between systems, organizational silos, and the lack of visibility into the customer-level dialogue that plague most collections operations, it’s no wonder that debtors are as frustrated as the collectors! This uncoordinated stream of communications can cause debtors to ignore messages from a lender and miss offers that would help bring them current. In many cases, they simply give up.
CMC’s FlexCollect® Synch is delivered as a managed service solution through which lenders immediately create fully synchronized dialogue with their customers without the time and cost associated with procuring and integrating traditional hardware and software. FlexCollect Synch enables lenders to deliver the right offer, to the right debtor, via the right communications channel, at the right time which results in a number of benefits:
- Streamline the dialogue to better segment and coordinate communications, offers, and treatments
- Continuously adapt strategies based on customer behavior and feedback
- Obtain visibility into the customer-level dialogue via holistic reporting
This unified dialogue eliminates customer confusion and frustration, significantly reduces unneeded channel spend, and gets more customers to take advantage of programs and offers before they become seriously delinquent or charged-off. To assess the potential impact of deploying a full channel collections solution could have on your organization, please register for our Collections Operations Assessment now. To understand the return on investment your organization would derive from FlexCollect please register for our ROI analysis.
